Privacy Policy

1. Overview

We value your privacy. This policy outlines how we collect, use, and protect your data across our platforms.

2. What Data We Collect

• Personal Info: Name, email, role
• Company Info: Business name, industry
• Usage Data: Session logs, clicks, preferences
• Uploaded Data: Internal datasets for analysis

3. How We Use Your Data

• To deliver core functionalities
• Improve services with anonymized analytics
• Support, maintenance, and communication
• Business insights and benchmarking

4. Third-Party Services

• Hosting (e.g. AWS, GCP)
• Analytics (e.g. Mixpanel, Matomo)
• We sign data processing agreements with subprocessors

5. Data Sharing

• Never sold to third parties
• Shared only with consent or to comply with legal obligations
• In case of mergers/acquisitions, notice will be given

6. User Rights

• Access: You can request what data we store
• Correction/Deletion: Request to update or remove your data
• GDPR/CCPA Compliance: Fully aligned with your data subject rights

7. Data Retention

• Data retained as long as needed for service delivery
• Users may request deletion after contract termination

8. Security Measures

• AES encryption at rest, HTTPS in transit
• Role-based access controls
• Breach notification within 72 hours

9. Cookies & Tracking

• Essential Cookies: Required for platform function
• Analytics Cookies: Anonymous usage patterns
• Users can manage consent via cookie banner

For more information, see our Cookie Policy.

10. Children's Privacy

Our services are not intended for users under the age of 16. We do not knowingly collect personal data from children. If discovered, such data will be deleted immediately.

11. Data Transfers Outside the EU

Your information may be transferred to and processed in countries outside the EU. We ensure adequate safeguards through mechanisms like SCCs and compliance with GDPR transfer protocols.

12. Automated Decision-Making

mia may use automated systems to generate insights or recommendations. You have the right to object to such processing under GDPR and can contact us for manual review.

13. Marketing & Analytics Opt-Out

Users may opt out of:

• Non-essential cookies
• Marketing communications
• Product usage analytics

You can manage preferences through your account settings or via unsubscribe links.

Contact Information